IT services sector has been growing at rapid pace, with new technologies and service offerings making rapid strides in Information Technology automation. Businesses which started with IT as business enabler have now recognized it to create the strategic competitive advantage in the industry landscape. Hosts of systems sprouted across the organizations on different technologies, versions and hardware platforms. It has created a major cost factor to be addressed in all the board meetings, however without creating a risk of managing the IT infrastructure. IT divisions have been addressing the staffing from various vendors, added outsourcing, or go in for contract hires to address the same. In all the above forms getting in the right consultant with adequate skills and right attitude is the major factor that affects the efficiency of the IT support division.